Last updated: May 2026
Privacy Policy
Information We Collect
When you subscribe, we collect your full name, phone number, delivery address and area, subscription plan, and toy preferences or notes. For your child, we collect their name, date of birth, and optionally their interests and known allergies for toy curation. We also collect website analytics automatically — pages visited and time spent (via Google Analytics and Microsoft Clarity), device and browser info, and Facebook ad interactions (via Meta Pixel). We do not store payment credentials. All payments go through bKash, Nagad, or your bank directly.
How We Use Your Information
To process and fulfill your subscription, curate age-appropriate toy boxes, coordinate delivery and pickup, and contact you about orders, billing, or policy updates. We also use aggregate analytics to improve our website. We do not sell your data or share it with third parties for marketing.
Children's Information
We collect your child's name, date of birth, and interests solely to match toys to their developmental stage. This information is used only for service delivery and is never shared outside Khelna Ghor.
Third-Party Services
We use the following tools, each of which may process your data under their own privacy policies:
| Service | Purpose |
|---|---|
| Google Analytics | Website usage analytics |
| Microsoft Clarity | Session recording and heatmaps |
| Meta Pixel | Ad performance and remarketing |
| Customer communication |
Data Retention
We keep your subscription and order data for as long as your account is active, plus up to 1 year after cancellation for billing and dispute resolution. You can request deletion at any time.
Your Rights
You can contact us at any time to access the personal data we hold about you, correct inaccurate information, request deletion, or withdraw consent for marketing.
Security
Your information is stored securely and accessed only by Khelna Ghor staff involved in fulfilling your orders. We do not store payment information on our systems.
Contact Us
For privacy questions or data requests, message us on our Facebook page. We reply within 1–2 business days.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted. Continued use of our service after an update means you accept the revised policy.